QCVIALZ SHIPPING AND RETURNS POLICY
ORDER PROCESSING
We process orders Monday through Friday from 9am to 4pm CST. We do not process orders on Saturday, Sunday or on any Federal holiday. No exceptions.
SHIPPING
Orders for products that are in stock are generally shipped within 1-2 business days Monday through Friday after receipt of payment. Goods are shipped using either US Priority Mail, FedEx Ground or FedEx Express. We will ship TO a freight forwarder or PMB, but we do NOT allow freight pickups.
SIGNATURE IS REQUIRED FOR SOME DELIVERIES.
DOCUMENTATION REQUIREMENTS
Make sure that you discuss your documentation requirements BEFORE you place an order. Asking for documentation (that may or may not be available) after you place an order and receive a product is considered an error on behalf of the customer.
RETURNS
1). It is the customer's responsibility to make the correct determination and selection of all products on this website. Unfamiliarity of the products and incorrect decisions by the customer will NOT result in free exchanges or refund of charges.
2). Products that have been defaced, opened, or in any way not in the original sold condition, are never accepted for return.
3). Sterile items are never accepted for return.
4). Requests for returns must be made in writing within 5 business days after receipt of the product.
5). If we offer a Return Merchandise Authorization (RMA), all returned product must have a QCVIALZ issued RMA Number (issued by Customer Service) on the label as well as the packing slip. Products returned without an RMA will result in ZERO refunds being given.
6). ALL RETURNS will have 20% of the goods value deducted from the refund. There will be ZERO refunds for the initial shipping charges to you and ZERO reimbursement for the return shipping charges back to us.
EXPORT SHIPMENTS: We do NOT give refunds for products confiscated by any Customs Agents. It is entirely the customers responsibility (your responsibility) to know what importation restrictions may be in force.
SHIPMENT DELAYS
If you have paid for expedited shipping service (eg: FedEx Overnight), but the package wasnt delivered on time due to weather (at any point in the shipping route), there are no refunds for the delay in shipping. Non-refundable delays include: regional forest fires, weather (flood, tornado, earthquake, hurricane, snow, ice, etc), or civil unrest (demonstrators blocking transit pathways, etc).
DAMAGES
It is the customers responsibility to inspect all of their items immediately upon delivery. If there are any damages, all of the original packaging material (both outer and inner packing, styrofoam, bubble wrap, etc), as well as the damaged items must be kept until a FedEx delivery driver is able to come out and inspect the package. We must receive notice of the damages within 5 business days of delivery or no claim adjustment will be made available to the customer.